Gamania takes stakeholders’ rights, expression of opinions, and material issues of their concern very seriously. We conduct identification through the following procedures as well as following the GRI Guidelines and the AA1000SES Stakeholder Engagement Standards to construct a standard process for materiality analysis, in order to understand the degree of interest of stakeholders related to different issues and their impact on operations, so as to serve as a reference for sustainable management. Meanwhile, we also have sound stakeholder communication and developed sound management policies for the identified material issues.

Identification of Stakeholders

In order to meet the expectations of stakeholders and implement our corporate social responsibility commitment, we adopted the five principles of AA1000SES: dependence, responsibility, tension, influence, and multiple perspectives. We also gave consideration to the groups or individuals that have an impact on the Company both internally and externally, and identified the five major stakeholders: Employees, investors/shareholders, partners, customers/consumers, and the general public.

Analysis and Identification of Material Issues

Gamania analyzes the material topics based on the significance matrix, with reference to the industry's material topics of concern to institutional investors, benchmark peers and the Sustainable Accounting Standards Board (SASB). The list of material topics has been reorganized and revised, and diversity and inclusion issues have been added in 2022. In addition, the original independent issue of employee compensation and benefits are integrated into the issue of labor relations and employee rights, and the environmental issue (operational impact to the environment, indirect environmental impact and energy and resource conservation) are readjusted to be green operations and energy and carbon emissions management. Adjustments are also made to the implications of risk management, product and service innovation, labor relations and employee rights. After comprehensive evaluation, the material topics of Gamania were adjusted.

Identification of Stakeholders

 

Material Topics Readjustment Flow

Collect and study international trends and industry information

Collect major issues from institutional investors, the Sustainable Accounting Standards Board (SASB) industry and various peers.

Reexamine existing themes

Review all existing issues and their meanings, and evaluate whether any consolidation, revision or deletion is necessary.

Evaluate the positive, negative and financial impacts of each issue

Provide an explanation of the industry context, substance and potential impact, and commission a sustainability consultant to evaluate the positive and negative impacts of each issue.

Confirm major Issues

Adjust the major issue matrix according to the aforementioned results, and the ESG Committee reports it together with the sustainability report to the board of directors for review.

 

Material Topics

Material Topics

Corporate governance and ethics

Legal compliance

Risk management

Product and service innovation

Business performance

Information security and privacy protection

Environment

Energy and carbon emissions management

Green operation

Social

Talent recruitment and training

Labor-management relations and employee rights

Workplace safety and health

Diversity and inclusion

Social service innovation

Customer rights and services

 

Stakeholder Communication

Stakeholders Significance for Gamania Issues of concern Communication channel Frequency of Communication
Employees Employees are Gamania’s most important asset. Our products, services, dedication, and culture have been established bit by bit by all Gamania employees, which is why we attach great importance to the opinions of our colleagues.
  • Talent recruitment and training
  • Labor-management relations and
  • employee rights
  • Workplace safety and health
  • Diversity and inclusion
  • For the questions raised by employees during the Gamania Town Hall (employee meeting), the Group CEO will respond on the spot, or the relevant units will be instructed to make internal announcements and explanations later.
  • For questions raised by employees to the welfare committee, the welfare committee will respond to individuals or all employees via email.
  • Impeachment
    email: integrity@gamania.com
  • Sexual harassment complaint
    email: 995@gamania.com
  • Intranet OH or HR helper on teamgoal!
  • Group Human Resource
    Phone: +886-2-2658-8866
    Email: ghq_hr@gamania.com
  • Manager/ Grace Cheng
    Phone: +886-2-2658-8866 #1061
  • Gamania Town Hall once a quarter
  • Large-scale welfare committee event at least once every six months (Family Day/ Mid-Autumn Festival Party/ Year-End Party/Gamania Festival / Halloween /Christmas Party)
  • Systematic newcomer training program (essential knowledge for newbies and beginner's tasks)
  • Annual talent development training plan (at least 10 sessions per year)
  • Annual online course training plan (at least 10 sessions per year)
  • Annual external speaker seminar planning (at least 3 podium events per year)
  • Annual internal speaker seminar sharing (at least 1 internal event per year)
  • Group annual performance evaluation
  • Internal interview from time to time
  • Anonymous QA feedback mechanism
Investors/ Shareholders In order to identify the important stakeholders involved in Gamania management and decision-making, we are committed to maintaining open and transparent information exchanges and protecting the rights of our investors
  • Corporate governance and ethics
  • Legal compliance
  • Business performance
  • Risk Management
  • Energy and carbon emissions management
  • Green operation
  • Senior manager of Investor Relations/ Sharon Chen Phone: +886-2-2658-8866#1019
    Email: ir@gamania.com
  • Manager of Stock Affairs/ Alan Hsu
    Phone: +886-2-2658-8866 #1433
    Email: fn-share@gamania.com
  • Each year, we convene shareholders’ meetings, issue annual reports, and participate in non-periodic domestic and international investor conferences to provide information relating to our industry and operations
  • An investor relations section has been established on the Gamania IR website which includes financial information, material announcements, news on latest events, corporate governance information, company contact for investors, and frequently asked investor questions
Collaborating partners We maintain good relations with different hardware and software suppliers and developers, and also actively participate in various public associations. Working together with our peers in the industry to enhance the digital entertainment industry is our common goal
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy protection
  • Gamania Business Negotiations/ Director of Global Market Development/ Connie Ma
    Phone: +886-2-2658-8866 #1202
    Email: business@gamania.com
  • Technical meetings prior to establishment of collaborations or partner selection
  • Non-periodic hosting of technical forums and seminars
  • Non-periodic participation in various gaming exhibitions
Clients/Consumers We are only able to maintain longterm operations due to support from our clients and consumers
  • Information security and privacy protection
  • Product and service innovation
  • Customer rights and services
  • Hotline: (02) 2192-6100
  • Chat Bot: beanfun! app
  • Instant text messaging (IM): beanfun! app
  • Message board (e-mail): https://service.antspw.com/MSGBoardUI/APPForm
  • IOS/Android dual platform messaging response
  • Facebook fanpage response: https://www.facebook.com/letsbeanfun
We provide multi-channel services 24 hours a day all year round based on the needs of different clients and consumers:
  • Hotline: (02) 2192-6100
  • Chat Bot
  • Instant text messaging (IM)
  • Message board (e-mail)
  • IOS/Android dual platform messaging response
  • Facebook fanpage
General Public As a platform for the gaming industry which supplies various digital entertainment products and services, Gamania must fulfill its social responsibilities, particularly toward teenagers and schoolchildren. We are highly attentive to feedback from consumers of all ages, and are committed to building a trustworthy brand.
  • Information security and privacy protection
  • Product and service innovation
  • Social service innovation
  • Acting Spokesperson/Director of Corporate Communications Office/ Shunna Hsieh
    Phone: +886-2-2658-8866 #1013 Email: pr@gamania.com
  • The official Gamania website and the websites of our subsidiaries release updates from time to time
  • Real-time information announcements on social media.

Material Topics Management Policy

MATERIAL TOPICS MEANING TO GAMANIA POSITIVE AND NEGATIVE FINANCIAL IMPACTS MANAGEMENT POLICY AND PERFORMANCE
CORPORATE GOVERNANCE AND ETHICS The sound governance structure and operation of the Company, including the composition and operation of the board of directors, shareholder rights, functional committee operation, and decision-making participation, enable the stable operation of the enterprise, and establish a good internal audit and control system, as well as an anti-corruption and anti-terrorism financing system, so as to actively prevent unethical behavior. Strengthening the sound corporate governance mechanism of Gamania can protect the rights and interests of shareholders, employees, customers or other stakeholders, and will be beneficial for the Company’s improvement of its sustainable performance, with the opportunity to enhance its competitiveness in the international capital market, making it the preferred investment target for investors. 1.2 Corporate governance
LEGAL COMPLIANCE The Company follows the practices of environmental, social and economic regulations, implements compliance measures or training, and improves, handles and responds to illegal situations. Compliance with regulations can help Gamania avoid penalties due to violations of regulations, which in turn affects the Company's image. 1.2 Corporate governance
BUSINESS PERFORMANCE The Company's operational overview, revenue, expenditure and profitability, as well as its business strategy and performance. Gamania pursues the improvement of financial performance to contribute to the local, national and global economic systems, and to improve the rights and interests of shareholders, employees and various stakeholders. 1.1 About Gamania
INFORMATION SECURITY AND PRIVACY PROTECTION The Company's information security resilience, customer privacy and personal data protection include the information security management system, rights and responsibilities management unit, monitoring and execution procedures, and reporting mechanism. Gamania continuously strengthens information security and privacy protection to avoid negative impacts, such as personal information security disclosure and privacy infringement caused by Gamania’s or its partners' failure to disclose or use customer data without the consent of the customer, which may result in litigation, law violation incidents, litigation costs, and compensation and other economic losses. 2.2 Information security
RISK MANAGEMENT It covers the risk management system at the company level, including risk identification (including but not limited to information security risks, emerging risks, climate related risks, etc.) and the risk management organizational structure and system, and the development of risk countermeasures. Effective risk management can strengthen the resilience of the Company’s business and avoid economic losses. If faced with risk impacts, measures can be taken quickly to restore the normal operation of the enterprise. 1.2 Corporate governance
PRODUCT AND SERVICE INNOVATION Improve innovation management, develop digital innovation, integrate internal and external resources, provide customers with higher quality and innovative services through cross industry cooperation and business creation, and protect intellectual property rights and comply with big data/AI ethics requirements. Gamania has introduced technologies such as AI and big data for product and service innovation, which can effectively integrate the synergy of the group, increase operational efficiency, improve service experience, gain consumer recognition, and provide the opportunity to create a higher revenue and better operating performance. 1.1 About Gamania 2.1 Innovation management
TALENT RECRUITMENT AND TRAINING The mechanisms for employee cultivation and career development, such as training, performance evaluation, incentive measures, career planning assistance measures, etc. Gamania strengthens talent recruitment, employee capability development and cultivation, and continuously improves and enhances internal welfare measures and compensation to enhance the competitiveness of the enterprise. 4.1 Gamania family
LABOR-MANAGEMENT RELATIONS AND EMPLOYEE RIGHTS Protect human rights, promote fair compensation and diverse benefits, maintain employee compensation competitiveness, and establish corresponding welfare measures and compensation systems. Gamania strengthens talent recruitment, employee capability development and cultivation, and continuously improves and enhances internal welfare measures and compensation to enhance the competitiveness of the enterprise. 4.1 Gamania family
WORKPLACE SAFETY AND HEALTH Maintain workplace safety, and manage occupational disaster risks and employee health, such as an occupational safety management system, frequency of disability injuries, occupational disease rate, and death toll. Cultivate good health habits among employees to enable them to have healthy physical and psychological conditions when working. 4.1 Gamania family
DIVERSITY AND INCLUSIVITY Promote a culture of diversity and equality, and establish and promote management policies, such as promoting gender equality among employees and recruiting employees with physical or mental disabilities. To create an equal, diverse, and inclusive workplace environment for all employees, in order to promote social stability and encourage a good workplace with mutual respect. 4.1 Gamania family
SOCIAL SERVICE INNOVATION Provide innovative products and services with social benefits, assist in improving the quality of life for the public, and enhance the Company’s ability to create value. Practice social value and accelerate innovative development through products and services that have a positive impact on the society. 4.2 Social inclusion
CUSTOMER RIGHTS AND SERVICES Improve customer satisfaction and maintain good customer relationships through timely and professional services, and treat consumers in a fair and reasonable manner and provide transparent and fast service solutions. This includes setting principles of fairness and ethics, advertising authenticity, customer satisfaction survey, appeal protection principles, transparent appeal channels and mechanisms, etc. If there is any infringement of customer rights and interests, it may affect customer satisfaction and the corporate image, and there may be related legal proceedings resulting in litigation costs, compensation and other economic losses. 2.3 Protection of customer interests
ENERGY AND CARBON EMISSIONS MANAGEMENT Review the Company's energy usage status and the impact of greenhouse gas emissions, as well as formulate goals and evaluate the measures and practices to achieve them. Due to environmental impacts such as greenhouse gas emissions caused by operations, the implementation of climate governance and promotion of strategiesand management measures can help reduce environmental impacts such as carbon emissions and waste. Gamania must continue to strengthen its strategic layout and management of energy issues (such as using renewable energy and continuously increasing the proportion), which can help mitigate potential financial cost impacts in the future. 3.1 Environmental management
GREEN OPERATION Pay attention to environmental issues and promote actions related to environmental issues. Implement climate governance, promote strategies and management measures, reduce environmental impacts, and strengthen corporate strategic layout and management of climate issues (such as raising the ratio of renewable energy), in order to mitigate potential financial cost impacts due to climate risks in the future. 3.1 Environmental management
3.2 Environmental symbiosis
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