Gamania takes stakeholders’ rights, expression of opinions, and material issues of their concern very seriously. We conduct identification through the following procedures as well as following the GRI Guidelines and the AA1000SES Stakeholder Engagement Standards to construct a standard process for materiality analysis, in order to understand the degree of interest of stakeholders related to different issues and their impact on operations, so as to serve as a reference for sustainable management. Meanwhile, we also have sound stakeholder communication and developed sound management policies for the identified material issues.

Identification of Stakeholders

In order to meet the expectations of stakeholders and implement our corporate social responsibility commitment, we adopted the five principles of AA1000SES: dependence, responsibility, tension, influence, and multiple perspectives. We also gave consideration to the groups or individuals that have an impact on the Company both internally and externally, and identified the five major stakeholders: Employees, investors/shareholders, partners, customers/consumers, and media/ the general public.

Analysis of material issues

In 2023, Gamania produced a list of 15 sustainability issues for Gamania for 2023 in compliance with the material topic determination process and reporting principles of GRI 3: Material Topics (2021), and based on the Company’s operating activities as well as domestic and international trends. Compared to the issues in 2022, the major adjustments include the incorporation of “legal compliance” into “corporate governance and ethics,” the inclusion of “supply chain management” to expand Gamania’s scope of sustainability management, and the inclusion of “responsibility for content” to meet the expectations of the industry sustainability trend. Subsequently, we further identified the internal and external impacts of different issues through dual materiality analysis, not only considering the impact of the sustainability issues on Gamania Group’s operations and businesses, but also considering the negative and positive impacts of Gamania Group’s operations and businesses on society, the environment, and the public. In 2023, Gamania identified 8 major issues: information security and privacy protection, corporate governance and ethics, business performance, risk management, product and service innovation, customer rights and services, labor-management relations and employee rights, and human rights, diversity and inclusion. At Gamania, we recheck the list of sustainability issues and conduct major issue identification and analysis every year. The identification results of major issues and the related implementation results are reported to the Board of Directors on a yearly basis as well, in order to enhance corporate sustainable development.

 

Material Topics Readjustment Flow

1. Production of a list of sustainability issues

The Company identified the sustainability issues and trends of international concern, such as those under the 2023 Global Risks Report of the World Economic Forum (WEF), material industry issues of S&P, major issues of SASB for the industry of software & IT services, and key issues concerning investors, and took the lists of major issues of domestic and foreign benchmark companies as reference. A list of 15 sustainability issues applicable to Gamania was thereby determined after analysis and screening.

4. Confirmation of major issues

After taking into account the stakeholders' level of concern, the operational impact on Gamania, the economic, environmental and social impacts, and the professional opinions of external consultants, the overall level of impact and the percentage ranking were calculated. Gamania eventually confirmed 8 major issues for 2023, including 3 critical issues and 5 secondary issues.

2. Investigation into the level of concern of stakeholders

We identified the stakeholders important to us based on the operating activities and value chain of Gamania, and distributed the "Stakeholder Concern Questionnaire" to assess the level of concern that external stakeholders had on 15 sustainability issues. A total of 66 valid questionnaires completed by Gamania's important stakeholders were retrieved, including 23 from employees (senior managers), 17 from investors/shareholders, 12 from customers/consumers, 9 from collaborating partners, and 5 from media and general public.

5. Response to and disclosure of major issues

Gamania reported the results of major issue identification to the Board of Directors, and included them in the management scope of the Sustainable Development Committee with the authorization of the Board of Directors. The issues were also incorporated into the risk management process when necessary to continually improve various systems and accordingly enhance the performance of corporate sustainable development. They have been disclosed in the sustainability report and on the official website. In the future, the list of sustainability issues will be re-examined every year, with assessment carried out for the adjustment and identification of materiality.

3. Dual materiality analysis

Through dual materiality analysis, we reflected the level of financial and operational impacts of the issues on Gamania, and the level and possibility of the impacts Gamania had on the overall economy, environment, and society. We considered the potential impacts of external issues on Gamania's internal operations, and determined the economic, environmental, and social impacts of the issues from an internal perspective.

Analysis of the operational impact on Gamania:

We distributed the "Major Issue Identification Questionnaire - Level of Operational Impact on the Company" to assess the level of impact of the 15 sustainability issues on Gamania's four major business aspects, namely revenue, cost, reputation, legal compliance, and risk management.

Analysis of the economic, environmental and social impacts:

We distributed the "Major Issue Identification Questionnaire - Level of Economic, Environmental and Social Impacts" to assess the scale/scope and possibility of impacts of the 15 sustainability issues, and further made an additional catastrophe assessment for the negative impacts.

 

Result of Identification of material Issues

 

Stakeholder Communication

Stakeholders Meaning to Gamania Issues of concern Communication channel Frequency of Communication
Employees Employees are Gamania’s most important asset. Our products, services, dedication, and culture have been established bit by bit by all Gamania employees, which is why we attach great importance to the opinions of our colleagues.
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy protection
  • Product and service innovation
  • Talent attraction and retention
  • For the questions raised by employees during the Gamania Town Hall (employee meeting), the Group CEO will respond on the spot, or the relevant units will be instructed to make internal announcements and explanations later.
  • For questions raised by employees to the welfare committee, the welfare committee will respond to individuals or all employees via email.
  • Impeachment email: integrity@gamania.com
  • Sexual harassment complaint email: 995@gamania.com
  • Intranet OH or HR helper on teamgoal!
  • Manager of Group Human Resources Office / Cheng, Pei-Chun
  • Telephone: +886-2-2658-8866 #1061
  • Email: ghq_hr@gamania.com
  • Gamania Town Hall once a quarter
  • Large-scale welfare committee event at least once every six months
  • Orientation Training for Employees, Routine Employee Training
  • E-Learning
  • Performance evaluation once a year
  • Lectures from time to time
Investors/ Shareholders In order to identify the important stakeholders involved in Gamania management and decision-making, we are committed to maintaining open and transparent information exchanges and protecting the rights of our investors
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy protection
  • Risk management
  • Customer rights and services
  • Senior manager of Investor Relations/ Sharon Chen Phone: +886-2-2658-8866#1019
    Email: ir@gamania.com
  • Manager of Stock Affairs/ Alan Hsu
    Phone: +886-2-2658-8866 #1433
    Email: fn-share@gamania.com
  • Convening annual shareholders’ meetings and issuing company annual reports.
  • Participating in domestic and overseas investor conferences from time to time.
  • IR website’s investor relations section provides real-time updates on relevant information.
Collaborating partners We maintain good relations with different hardware and software suppliers and developers, and also actively participate in various public associations. Working together with our peers in the industry to enhance the digital entertainment industry is our common goal
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy protection
  • Risk management
  • Product and service innovation
  • Gamania Business Negotiations/ Director of Global Market Development/ Connie Ma
    Phone: +886-2-2658-8866 #1202
    Email: business@gamania.com
  • Holding technical meetings for collaboration or selection of collaborating partners.
  • Holding technical forums and seminars from time to time.
  • Participating in various game exhibitions from time to time.
Clients/Consumers Customer service is the key to corporate success, and has a significant influence on building brand loyalty, enhancing market competitiveness, and promoting business efficiency. Only with the support of customers and consumers can we operate permanently.
  • Business performance
  • Information security and privacy protection
  • Product and service innovation
  • Talent attraction and retention
  • Human rights, diversity and inclusion
  • Green operations and cyclic economy
  • Hotline: (02) 2192-6100
  • Intelligent customer service (Chat Bot): Customer service helper Instant message service (IM): Customer service helper
  • Problem Reporting Center (message board / email): https://service.antspw.com/MSGBoardUI/APPForm
  • Response to messages on iOS/Android platforms
  • Facebook private message reply: https://www.facebook.com/letsbeanfun
  • Providing 24-hour, year-round, multi-channel services based on the needs of different customers and consumers.

Media and

General Public

Gamania Group has ventured into multiple fields, including games, payment, e-commerce, media, digital commerce, and startups, to build an       Eco-Internet Enterprise territory. With AI, big data, and platforms as the core of development, we have built a complete entertainment network ecosystem. Gamania Group attaches great importance to the rights and interests of consumers, and is also committed to providing players and users with convenient, diversified, and safe services.
  • Corporate governance and ethics
  • Business performance
  • Information security and privacy protection
  • Customer rights and services
  • Acting Spokesperson/Director of Corporate Communications Office/ Landy Sun
    Phone: +886-2-2658-8866 #1013 Email: pr@gamania.com
  • Making information available on the websites of Gamania Group and its subsidiaries.
  • Giving information through Gamania Group’s social media accounts (Facebook, Instagram and LinkedIn).
  • Releasing the latest news through the media on an irregular basis.

 

For more details, please refer to  2023 Gamania Sustainability Report   (Page 30 to page 35)

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