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As the AI wave accelerates global digital transformation, Gamania Group has actively expanded its deployment into the international technology markets. Gamania’s AI Innovation Lab has successfully developed cutting-edge AI technologies, and launched its enterprise-facing brand, Vyin AI. Vyin AI aims to launch enterprise solutions in Q4 2024, offering comprehensive support for global businesses responding to the generative AI wave.
Recently, Gamania was invited to present our latest technological achievements at the 2024 Google Cloud Summit and the 2024 AWS Partner Summit. Benjamin Chen, Chief Strategy Officer and Head of the AI Innovation Lab, stated that the team identified pain points in AI adoption during our own strategic transformation. Consequently, we established the AI Innovation Lab at Gamania to focus on AI technology development, and launched the market-facing brand Vyin AI.
One notable achievement is the development of breakthrough technology to address the global issue of Chatbot Hallucinations, which AI experts all over the world have been struggling to resolve. The chatbot service of Vyin AI has been successfully applied to flagship titles at Gamania, and was shown to achieve zero risk of hallucinations during the validation process.
Benjamin Chen, Chief Strategy Officer and Head of the AI Innovation Lab, in the middle with the core members of the team: Andre Lee (Left 1), Chasel Su (Left 2), Carl Huang (Right 2), and Chunhao Chang (Right 1)
The issue of how to use generative AI in commercial applications with the least possible risk has been widely discussed. The essence of the issue is to solve chatbot hallucinations, which can bring severe public relation risks to corporate users. Benjamin Chen stated, Vyin AI's two core technologies fundamentally resolve the problem of hallucinations. Firstly, the specialized brain structure separates the AI's Knowledge Center from its Language Center to tackle the structural issues underlying chatbot hallucinations. Secondly, the Distilled RAG (D-RAG) Structure developed in-house at Vyin AI enhances the precision of data indexing and understanding within the Knowledge Center. Ultimately, D-RAG achieves an overall precision of 93%, which is 76% higher compared to traditional RAG structures.
Benjamin Chen, Chief Strategy Officer and Head of the AI Innovation Lab, presenting the advanced technology Vyin AI
Gamania Group's upcoming AI brand Vyin AI, expected to launch in Q4 2024, aims to resolve major challenges of adopting AI customer service for enterprises. These challenges include risk management, difficulties of knowledge integration, shortages of maintenance resources, and data security issues. The chatbot Vyin Brain, one of the core products in the Vyin AI family, features several innovative attributes: (1) zero risk of hallucinations, (2) seamless integration of unstructured data, (3) capacity for stress mitigation, (4) high security with complete encryption, (5) autonomous AI learning via MLOps, incorporating industry updates and human customer service techniques to significantly reduce enterprise investments of operational resources.
At Gamania, after integrating the Vyin Brain into our major title MapleStory, we achieved a 43% reduction in human-served cases, an 83% customer self-resolution rate, and a 98% customer satisfaction rate.
Derived from Vyin AI, Vyin Sales integrates Gamania Group's abundant IP resources, including novels, comics, visual arts, music, and celebrities into a comprehensive enterprise service platform. By combining the core technologies of the AI Chatbot with AI image and audio generation, it is able to create new collaboration and application scenarios for IP holders and enterprise brands.
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Vyin AI, in collaboration with Gamania Group, has developed a recommendation system tailored to various industries, including gaming, e-commerce, customer service, ACG, fintech, media, etc. The system can be integrated into the AI Sales enterprise service to provide precise operational strategies for businesses. Benjamin Chen explained that Vyin AI is not just an AI tool but a powerful engine for enterprises to expand revenue and enhance market competitiveness. As AI technology rapidly evolves, Vyin AI aims to play a crucial role in the digital transformation of enterprises.
In response to the rapid growth of generative AI, Vyin AI plans to launch enterprise solutions in Q4, offering comprehensive support to global businesses. Many enterprises currently struggle to navigate the AI field, including significant upfront costs, a shortage of AI talent, time and cost pressures associated with infrastructure upgrades, the inability of current generic AI tools to meet industry-specific needs, and the potential disruption of traditional business models.
Benjamin Chen emphasized that the mission of Vyin AI is to empower enterprises to conquer the generative AI wave with mature solutions. For Vyin AI, the initial focus will be on gaming and entertainment customer service, omnichannel retail integration, and online real estate presales. By the end of the year, Vyin AI will also offer customized project services. These services will tailor AI implementation solutions for different enterprises to drive business transformation and growth.
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Benjamin Chen, Chief Strategy Officer and Head of the AI Innovation Lab, in the middle with the core members of the team: Chasel Su (Left 1), Andre Lee (Left 2), Carl Huang (Right 2), and Chunhao Chang (Right 1)
Benjamin Chen, Chief Strategy Officer and Head of the AI Innovation Lab, was invited to participate in the 2024 AWS Partner Summit